FAQ
Handmade Ceramics FAQ
Learn about caring for your handmade ceramics and our studio policies.
Frequently Asked Questions
- How do I care for my handmade stoneware?
- Care depends on the glaze and the piece. [Add your dishwasher, microwave and oven advice here.]
- Why does each piece look slightly different?
- Each piece of ceramics is handmade, making it unique. Slight variations in glaze, shape, and size are a natural result of the handmade process.
- What happens if my order is damaged during shipping?
- We take great care in packaging our ceramics, but sometimes damage can occur. If your order is damaged, please contact us and we will work with you to resolve the issue.
- Can I return or exchange a product?
- Yes, you can return or exchange a product within [return window]. Please see our full return policy for details.
- Do you offer custom or wholesale orders?
- [Custom and wholesale orders: say whether you take them and how to ask.]